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FAQ -- Frequently Asked QuestionsContents
1. What currency is in your websites?US Dollars.2. How to become the wholesaler/ Distributor of your company?If the total amount of your order reach a certain amount. We will upgrade you to our high grade member; you can enjoy the difference discount for all your next orders. For more detail, please visit our "Wholesaler Entry" policy.3. How to select the size of the items I order?Please write the size of the items in the "Remark" box before you submit your order. Or you can write the size of the items in the email regarding the order to us. We will prepare the correct size to you.4. What is the delivery time if I place the order from your website?Normally we ship the items in two days after we receive the payment. And the delivery time is about 5 to 9 days.5. How to place an order with your company?Please refer to http://www.fjewel.com/shoppingflow.asp for the shopping flow.If you are new to our websites, please first register into our website. And then login to our website. then you can click the items and click "Add to Cart" button to add the items to your cart, and click "Pay the items" button in your cart to submit your order to check out. In the check out, please select the payment, and write your shipping address as well other information. And then click "Submit" button to place the order. 6. How can I get the discount if I want to place an order with you?When you place the order online, our system will automatically calculate the total amount of your order with discount or shipping fee to you according to the quantity of your order.7. Can I combine the items from your difference websites for one order?Sure, if you want to place an order from our difference websites. Please email us your order numbers in difference websites, or send email us the items in difference websites. We will re-calculate the total amount of your order to you, So that you can pay the order at one time.8. I clicked the "Pay with credit card" picture at the top of the website to pay the order by credit card. but after that I noticed I had two orders in my account, will I be charged twice?Please do not worry about it. The charge bank will only charge the order that has been submitted. If your payment is approved by the bank, the credit card payment company will automatically send a confirmation email to you. We will also change the status of your order to "Has paid" the day when we work after we receive your payment, what is more, our system will automatically send email to you to confirm your order.9. I clicked the "Pay with credit card" picture to pay the order; however there are no items in this order.Yes, we know the items in your order are in your previous order or in your cart. We will prepare the correct items to you.10. I have paid the order, but the status of the order is “waiting to process”, when will my order be shipped?If you paid your order by credit card, it may take about 8 to 24 hours for the charged bank to auditing your payment.If your payment is approved by the bank, the credit card payment company will automatically send confirmation email to you. We will update the status of your order to “Has Paid” in our work day, and then you will receive a email regarding your order. Normally we ship the items in two days after we receive the payment. After we ship the parcel, we will update the online tracking number to your order and change the status of your order to “Have shipped the items” online. Our system will automatically send email to notify you the online tracking number. Sometimes for the some reason, You may not receive the notification email. Then please login into our website to check the status of your order for the tracking number. 11. How to place drop ship orders in your websites?We welcome our customers to place drop ship orders.If your order is shipped only to one address, Please place the normally order online, and write the correct shipping address in the check out before you submit the order. If your order is to over 2 shipping addresses, you have to add extra $15 for each additional address. Please email us your order number, and the shipping addresses that you want the items to ship to. We will re-calculate the total amount of your order to you. 12. If the items I order are out of stock. How do you handle this?Before you submit your order, at the Checkout processing, there is three options for the handling of the out of stock items. They are:(1). Credit out of stock items in our website, Ship in stock items first. (2). Refund the out of stock items to your PayPal account or credit card. (3). Negotiate for the replacement of the out of stock items. If you select the first option, we will ship your in stock items to you, and credit the amount of the out of stock items to your User account in our website. If you select the second option, we will ship your in stock items to you, and refund the amount of the out of stock items to your PayPal account or to your credit card. If you select the third option, We will send email and inform you the out of stock items, and you can select the new items and send email to inform us to replace the out of stock items. We will ship your items and the substitutes to you. 13. I have credit in my account, how can I use the credit?When you place your next order, our system will automatically deduct the credit from the total amount of your order to you. If the amount of your order is less than your credit, please email us your order number, we will ship your order to you.14. Do you credit my credit in my account to my PayPal account or credit card?Yes, if you want us to refund your credit to you. If your order was paid by PayPal, we will refund to your PayPal account; If your order was paid by credit card, we will refund the amount to your credit card.15. I have my credit in this website, Can I use the credit in another website?Yes, please just email us your user ID in these two websites. We will transfer the credit from this website to other website.16. I have registered in your website, but now I can't login into your website.If you forgot your password, you just need to click the "forget password? " in the user center session, and then in the form fill your registered mail address, and then click "submit" button, our system will automatic generate a new password and send to your mail box.You can use this password to login into our system and then change your password in the "my profile". Please note the User ID and the password are case sensitive. 18. I have trouble to pay my order. Could I send my credit card information to you by email or by Phone?We are sorry we can't process our customers' orders with their credit cards. You have to process the order online yourself. If your payment was not approved by the bank, Please contact your credit card payment company for the reason. And try again.
18. I purchased from your company before, Now I have a new order, Please use my credit card information to pay for this new order.Please note We never know any our customers' credit cards information. If the customer submit the order and their credit card information, this information will only submit to the charging bank. So Nobody else know the credit card information. You have to pay the order again with your card online yourself.
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