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User's Guide
Contents
There is NOT minimum order
requirement. The shipping fee is $20
per order to worldwide
We provide FREE shipping to worldwide if the order is more then 4 bags/wallets/shoes
or 30 pieces jewelry or 12 pieces Lighters/Pens/Scarves/Sunglasses/Glove/Clothes.
We give high and flexible discount for Regular customers and for bulk order, click the
wholesaler/Distributor Entry to view the detail.
1).Single order policy
For bags/wallets order:
(1). If the order is over 6 bags or wallets , we will give
8% off;
(2). If the order is over 12 bags or wallets, we will give
15% off; For Jewelry/cuff buttons/Belt order:
(1). If the order is over 60 pieces, we will give
8% off(not available for
boxes);
(2). If
the order is over 100 pieces, we will give
15% off(not available for boxes); For Pens/Lighters/Scarf/Sunglasses/Glove/Bikini/Clothes order:
(1). If the order is over 25 pieces, we will give
8% off;
(2). If the order is over 50 pieces, we will give
15% off; For Footwear/shoes order:
(1). if the order is over 10 shoes, we will give
8% off;
(2). if
the order is over 20 shoes, we will give
15% off;
2).Wholesaler/Distributor order discount policy
We calculate the total amount of your orders, when the total of your orders reach a certain amount, you will be upgraded to wholesaler member and you will get a wholesaler discount for all your orders, This discount will affect to your next orders until your total amount reach the higher grade.
(1). If the total order amount reach $200~$2000, You will be upgraded to Advanced member, You will enjoy a Fixed
17% off for all your orders;
(2). If the total order amount reach $2000~$3000, You will be upgraded to Senior member, You will enjoy a Fixed
18% off for all your orders;
(3). If the total order amount reach $3000, You will be upgraded to VIP member, You will enjoy a Fixed
20% off for all your orders; ;
3).Western
Union/MoneyGram discount
We also offer extra 8% off for western union/ moneygram payment.
We allow you to apply the products exchange when you find the products have quality problems or not the style you order in 3 days after you have received parcel.
Please include the information in your email:
1).The tracking number of your order;
2). The reasons why you want to exchange the handbags.
Please note that all the items must be returned new and unused within 3 business days of receipt for exchange.
In order to exchange the items you will need to ship the items back on your expense with a courier and provide a valid tracking number.
It is the buyer's responsibility to make sure that no items gets damaged during shipping and that all the original tags are still attached.
1). Drop shipping
You are welcome to ask us for drop shipping. As your reliable partner we will ship the products to your customers directly without putting any additional information in the parcels.
2). Shipping
We will ship in 1 to 2 days after payment is received.
The shipment methods can be: EMS, UPS, FedEx or Air parcel etc. Normally we ship by EMS, and the online tracking number will be emailed to you when your parcels are sent. If you want to send by other ways, please contact us.
After we ship your package, we will attach the online tracking number to your order at our website, please log in our website to check the online tracking number.
The EMS online tracking website is:
http://www.ems.com.cn/english-main.jsp .
Any packages that were damaged because of the
packing. Please inform us and take the photoes. we will compensate or
re-ship the items.
2). Shipping fee
Please refer to Order Policy.
IMPORTANT
To Guaranteed Customer Service, fjewel.com provides re-ship service for the package seized by Customs. If your order is unfortunately seized and held by customs we will reship to you as per our reship policy. If you have not received your order within 28 days of the shipping date we promise to reship. Please contact us within 28 days and we will organize the reship at our expense.
1). Credit card payment
We accept the Visa and Master card payment.
This is a convenient way to pay by online.
If the payment of your transaction was failed, the reason may be as below:
(1) Invalid address, do not write invalid letter like /,-- , or Latin, Spain letters ,only English letter.
(2) Invalid expiration date.
(3) Transaction cannot be processed. Max number of bad attempts has been reached.
(4) Risk denied the transaction
(5) Invalid Credit Card number (parameter credit_card_number).
(6) Transaction declined by bank
(7) The checksum submitted is invalid.
Please note: For using Credit Card payment, The amount that the buyers would be charged might be a little more then the amount of the order. It is the internet transaction fee and the currency convert fee that is charged by the credit card company and the charged bank.
So if the order is large, the currency convert fee will be higher. The buyers are suggested to use Western union or moneygram
2). Paypal
fjewel.com accepts Paypal payment now.
3). Moneygram or Western Union
The quickest way to send the money, And we can receive the money in 10 minutes. If you choose these payments, You can enjoy extra
8% off for your order.
4). Bank Wire Transfer
It will take us for 2 to 3 business days to receive the payment. If you choose these payments, You can enjoy extra 8% off for your order.
Please refer to How To
Pay for more information.
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